Terms & Conditions of Service
Effective date: 27 October 2026
1. About these Terms
These Terms & Conditions apply to bookings, payments, memberships, supervision groups, therapy sessions, online sessions, resources and other services provided by Claire Ratcliffe Psychotherapy. By booking, subscribing or attending a session, you agree to these terms.
2. Services offered
- Individual therapy: online, 50 minutes, weekday or evening/weekend
- Couples and relationship therapy: online, 60 or 90 minutes, weekday or evening/weekend
- Couples therapy intensives: online, by enquiry, from 3 hours to 3 days
- Healing Relationships membership: ongoing monthly online psychoeducational membership, open to all
- Individual supervision: online, 60 or 90 minutes, for qualified and trainee therapists
- Small Group Supervision: 6-month online supervision group for therapists
- Therapists' community: online community for therapists, currently in development and due to launch in 2027. Not yet available to join; separate terms will apply at launch
3. Suitability and professional status
Small Group Supervision and Individual Supervision (and, from launch, the therapists' community) are intended for therapists and related professionals working with, or interested in, couples and relationship work. Professional body, qualification, insurance and registration details may be required before joining a supervision group.
The Healing Relationships membership is open to all. It is a psychoeducation and personal development programme and is not a substitute for individual therapy, crisis support or clinical treatment.
Claire Ratcliffe Psychotherapy reserves the right to decline or cancel a booking if the service is not suitable, required information is not provided, or there is a safeguarding, conflict of interest or other professional concern.
Claire may also, at her professional discretion, pause or end work with a client, couple or supervisee at any stage, for example where there is a safety concern, a conflict of interest, a relationship dynamic that makes therapy unsafe or unsuitable, or where a different service would serve you better. Where this happens, Claire will explain her reasons where it is appropriate to do so, will offer signposting to other support, and will refund any sessions paid for but not yet delivered. The non-refundable deposit on couples intensives is not refunded where the work ends because of a client's conduct.
4. Small Group Supervision terms
- Booked as a fixed 6-month commitment at £480 (one-off payment), or £500 when paid through Klarna (see section 10a)
- The full 6-month fee is payable even if you stop attending, miss sessions or cancel part-way through
- Missed sessions are non-refundable and cannot be carried forward
- 1 live online session per month, approximately 2 hours
- Minimum 4 and maximum 6 participants per group
- If minimum numbers are not reached, the therapist may postpone, combine or offer an alternative arrangement
- Sessions are not recorded
5. Healing Relationships membership terms
- An ongoing, rolling monthly membership. Each month includes two live online teaching sessions of around 90 minutes (normally the first and third Wednesday, 6pm to 7.30pm UK time), a worksheet or reflective exercises sent by email, and, where a recording is made, a catch-up recording available for two weeks after the session
- £65 per person per month, paid by card through Stripe when you join and then automatically on the same date each month. Members who join before the first session on 6 January 2027 pay £65 on joining, which covers January 2027; their membership then renews on 1 February 2027 and monthly after that
- You may cancel at any time through the Stripe membership portal linked from the membership page. Cancellation takes effect at the end of the month you have paid for; no further payments are taken and no refund is made for part months or unused sessions
- Missed sessions are not refundable and cannot be carried forward. Where a recording is made it is provided as a courtesy for catch-up and is not guaranteed
- Session dates and times may occasionally change (for example around public holidays); members will be told by email in advance. If a session is cancelled by Claire and not rescheduled within the same month, an equivalent credit or part refund will be offered
- Claire may update the monthly fee with at least 30 days' notice by email; the new fee applies from your next renewal after that notice and you may cancel before it takes effect
- Live sessions are recorded for catch-up with Claire and her teaching material on screen only. Members' video, names and chat messages are not included in the recording. Recordings are private, view-only and for members' personal use; they must not be downloaded, shared, copied or published
- Members may not record sessions, take screenshots, share session links or recordings, or share anything another member says in a session or in the chat
- The membership is psychoeducation and personal development. It is not individual or group therapy, clinical supervision or crisis support, and members remain responsible for their own therapeutic and clinical arrangements
- Claire may remove a member whose behaviour is disruptive, unsafe or in breach of these terms; the current month is not refunded in those circumstances
6. Therapists' community (in development)
A new online community for therapists is currently being built and is expected to launch in 2027. It is not yet available to join and no payment is taken for it at present. Registering interest via the mailing list creates no contract or obligation. Full terms will be published before launch and will apply from the point of joining.
7. Individual and couples therapy: session fees
| Session type | Duration | Fee |
|---|---|---|
| Individual, weekday before 5pm | 50 min | £125 |
| Individual, evening or weekend | 50 min | £140 |
| Couples, standard daytime | 60 min | £171 |
| Couples, extended daytime | 90 min | £249 |
| Couples, evening or weekend | 60 min | £192 |
| Couples, extended evening or weekend | 90 min | £280 |
Payment is required at the time of booking unless otherwise agreed. Bookings are not confirmed until payment has been made.
8. Individual supervision: session fees
| Session type | Duration | Fee |
|---|---|---|
| Individual supervision | 60 min | £104 |
| Individual supervision | 90 min | £156 |
Payment is required at the time of booking via Stripe. 48 hours' notice required to cancel or reschedule. Cancellations with more than 48 hours' notice are refunded less the £5 administration fee described in section 10.
9. Couples therapy intensives: fees
| Package | Fee |
|---|---|
| 3 hours | £570 |
| 1 day | £1,020 |
| 2 days | £1,980 |
| 3 days + follow-up session | £2,950 |
Intensive bookings are by enquiry only. Full payment is taken when the booking is confirmed. 25% of the fee is a non-refundable deposit (3 hours £142.50; 1 day £255; 2 days £495; 3 days £737.50). Cancellations with more than 48 hours' notice before the start of the first day receive a refund of the remaining 75%. Cancellations with less than 48 hours' notice, and non-attendance, are charged in full. Rescheduling is treated as a cancellation and rebooking.
10. Cancellations, refunds and missed sessions
| Service | Cancellation / refund terms |
|---|---|
| Small Group Supervision | Fixed 6-month commitment at £480. Full fee payable regardless of attendance. No refund for early cancellation or missed sessions. |
| Healing Relationships membership | £65 a month. Cancel anytime via the membership portal; membership ends at the end of the month paid for. No refund for part months or missed sessions. See section 5. |
| Individual / couples therapy | 48 hours' notice required to cancel or reschedule. Cancellations with more than 48 hours' notice: session fee refunded less a £5 administration fee. Rescheduling with more than 48 hours' notice: no charge. Less than 48 hours' notice or non-attendance: full fee charged. |
| Individual supervision | 48 hours' notice required to cancel or reschedule. Cancellations with more than 48 hours' notice: session fee refunded less a £5 administration fee. Rescheduling with more than 48 hours' notice: no charge. Less than 48 hours' notice or non-attendance: full fee charged. |
| Couples intensive | 25% non-refundable deposit. More than 48 hours' notice: remaining 75% refunded. Less than 48 hours' notice or non-attendance: full fee charged. See section 9. |
Administration fee on refunds. When a session is cancelled with more than 48 hours' notice, the fee is refunded to the original payment method less a £5 administration fee. This covers the card-processing charges that are not returned to Claire Ratcliffe Psychotherapy when a payment is refunded, and the time taken to process it. The fee does not apply to rescheduling, to refunds made because Claire cancels or declines a booking, or to group programmes that do not reach minimum numbers. Refunds normally arrive within 5–10 working days.
10a. Paying through Klarna (Small Group Supervision)
Small Group Supervision may be paid through Klarna via a Stripe payment page (Klarna's Pay in 3, Pay in 30 days or financing, as offered by Klarna at checkout; financing may carry interest under Klarna's terms) at £500. The Klarna price is higher than the pay-in-full price to cover Klarna's processing fees. Klarna decides eligibility at checkout and the instalment agreement is between the participant and Klarna; Claire Ratcliffe Psychotherapy receives the full fee at the time of booking and the place is confirmed on payment. Cancellation and refund terms for the programme are the same as for a one-off payment (section 10); any refund due is made through Stripe to the Klarna payment and Klarna adjusts the participant's remaining instalments.
11. Online session rules
- You must attend from a private and confidential space
- No one else should be present unless agreed in advance
- You must not record sessions, take screenshots or share session links
- You must not share information about other participants or case material discussed in group sessions
- You are responsible for your own internet connection, device and environment
12. Confidentiality
All participants are expected to maintain confidentiality. In supervision and group settings where case material may be discussed, you must not identify clients or third parties unnecessarily, must anonymise case material where possible, and must not share other participants' personal or professional information outside the group. Confidentiality is subject to legal, safeguarding, ethical and professional limits. Serious breach may result in removal from a group or membership.
13. Behaviour expectations
All clients and participants are expected to behave respectfully and professionally. Discriminatory, abusive, threatening, disruptive or unsafe behaviour is not acceptable. Claire Ratcliffe Psychotherapy may remove a participant from a session, group or membership if behaviour creates risk or disruption. Removal for serious breach may not entitle the client to a refund.
14. Educational content disclaimer
The Healing Relationships membership (and, from launch, the therapists' community) provides educational and supportive content. It is not a substitute for individual therapy, personal clinical advice, emergency support, formal supervision, or legal or professional advice. Members and participants remain responsible for their own professional judgement, ethical practice, supervision arrangements and compliance with their professional body requirements.
15. Emergency support
Therapy sessions are not an emergency or crisis service. If you are at immediate risk, or someone else is at immediate risk, please contact emergency services (999), NHS 111, your GP, or a local crisis service.
16. Intellectual property
All videos, resources, session materials, worksheets and other content remain the intellectual property of Claire Ratcliffe Psychotherapy unless stated otherwise. Members may access content for their own personal professional learning while membership is active. Content must not be copied, shared, sold, published, uploaded, recorded, distributed or used to create derivative materials without written permission. Access credentials must not be shared.
17. Limitation of liability
Nothing in these terms limits liability where it would be unlawful to do so. Subject to that, Claire Ratcliffe Psychotherapy is not responsible for losses caused by incorrect information provided by the client, failure to attend, client technical issues, unauthorised sharing of access details, or use of educational content outside its intended purpose.
18. Complaints
If you have a complaint, please contact Claire Ratcliffe Psychotherapy at claireratcliffetherapy@gmail.com in the first instance. Where relevant, you may also raise concerns with the British Association for Counselling and Psychotherapy (BACP). Details of the BACP complaints process can be found at bacp.co.uk.
19. Governing law
These terms are governed by the laws of England and Wales.
20. Updates to these Terms
These Terms & Conditions may be updated from time to time. The latest version will always be published on this website with a clear effective date.
Claire Ratcliffe Psychotherapy · claireratcliffetherapy@gmail.com · 07830 906822 · Governed by English law